Overtime we worked with a few other fulfillment centers for orders placed through our website as well as pallet shipments to Amazon. Our last fulfillment partner seemed to be in over their head and communication, orders, inventory -- everything was super disorganized. That's when I reached out to [REKO]. We've been at REKO since last summer, and I can happily report that our holiday season was flawless (they even helped us fulfill some unexpected last minute demands and quickly turned around incoming inventory shipments that were delayed so that we could get our products back in stock).
I have nothing but very positive things to say about Janis and her team. We're grateful to finally have a fulfillment partner who shares our values and who we can count on as we grow our business.
Janis and the entire team at REKO are beyond fantastic. I was lucky enough to be able to visit their warehouse and office space just outside of Kansas City and was truly impressed by their facility, their team, their systems and all of their many efficiencies that go above and beyond what one might expect to see in a traditional fulfillment house. Janis and Terry (and our account rep!) are awesome! We have very high standards for our level of service and the REKO team absolutely delivers.
Through our collaboration with REKO, our marketing became more focused and more productive and our revenues have continued to increase. And through their monthly reports, we finally got control of our inventory. We are so pleased with their customer service and how well they represent us. Working with the REKO staff feels like an extension of our own company. It is a seamless and cooperative effort. We are located in Texas but REKO proves there is no distance when you have a good company working for you
All I can say is REKO is magnificent! We have had many special projects and special requests, and their flexibility and attention to detail is superb. Our customers and managers are well taken care of by REKO and always rave about their beautiful packages shipped out by REKO for special events.
REKO Rocks! REKO has been there every step of the way as our company has grown exponentially over the past several years. They are so flexible, approachable, and responsive to our requests. We ship out thousands of orders a month and REKO’s accuracy rate is outrageously good averaging 99.98%!
Our company was successful and expanding, but doing our own fulfillment was beginning to drain our energies. The more successful our marketing and sales, the longer it took us to get our orders out. It got to the point where we were working seven days a week to keep up with everything. Through a recommendation, we contacted REKO more than 10 years ago and hired them to do our fulfillment. Best business decision I ever made! They are a joy to work with. They continue to meet our company's needs as we expand and are intensely service oriented. This has allowed us to put our time and attention primarily into marketing and sales, and that has resulted in our company expanding over 500% since we started working with them.
Running an internet news service and publishing company is tougher than it looks. But one component of our business is never a worry. That’s our fulfillment operation – outsourced to REKO for nearly 20 years. Janis Reed and her crew are real pros and thoroughly understand customer service – from the customer’s point of view.
My company is in the food business and lot numbers must be recorded for every shipment that goes out. REKO’s inventory management system is outstanding and tracks lot numbers with precision. I don’t know what we would do without REKO.